You are a professional investor and want to trade on Exness. But sometimes there will be a few reasons why is Exness not working. And you can’t find the cause and how to fix it? Don’t worry. Through this article, let’s join EX Trading to find out the reason why Exness cannot be accessed. And how to fix it effectively.
4 reasons is Exness not working
Internet connection is unstable
The first reason Why is Exness not working. That’s because the internet connection is unstable. This is one of the most common causes. This Exness problem often happens to brokers.
When your internet connection is slow or weak. Or the signal is lost or interrupted. You will receive a ” Not Connected ” error message. Or ” Common errors ” on MT4 or MT5 trading terminals.
Use another domain name to access the platform
The second reason Why is Exness not working. This is because the domain name exness.com is blocked or has restricted access in many countries. At that time, traders will not be able to access the website officially. This is a measure to restrict Forex transactions in some country’s markets. This may be due to legal regulations or security measures in countries.
Due to system problems on the trading floor
The third reason Why is Exness not working is due to technical problems with the platform. This is an extremely rare case. When Exness has a server or maintenance system problem. At that time, traders will not be able to access the website or application even though they have opened an account at Exness. Normally the floor will notify the time and reason for maintenance. And restore operations in the shortest time.
Firewall and anti-virus software
The fourth reason Why is Exness not working. It’s due to firewall or anti-virus software. These software block or limit Internet traffic passing through your transaction terminal. This may cause an effect such as ” Authentication failed “. Or ” No connection “.
How to fix when Why is Exness not working
For Internet connection Why is Exness not working
- You can run the utility to check the connection speed. You can use the websites speedtest.net or fast.com to see download speed. Latency (ping) or lag of the internet. If the speed is too slow or the latency is too high. Most likely due to a connection problem.
- Check the network connection cables and make sure they are not broken. Or not connected securely.
- You can try connecting to the devices. By accessing other applications such as Google, YouTube, and other websites. If you cannot connect to any service. Maybe your internet connection is lost or limited.
- You can reset the system, router, or modem settings. By turning off the device for 5 seconds and then turning it back on. This method is old but can still be applied to renew the connection. Or the network condition is unstable.
- You can search the trading server again. By clicking on the connection bar in the right corner of the terminal’s screen. Select ” Server Options “. This will help you update the server list. And check the ping (response time) of each server. You should choose the server with the lowest ping for the best connection.
See more: Exness Broker Review: Strengths and Weaknesses to know
For domain names when Why is Exness not working
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Use VPN
VPN stands for Virtual Private Network – Virtual Private Network. These are applications that help you change your device’s IP address. And allows your device to access blocked websites. Or apps that are restricted in your country.
VPNs offer many benefits. When it is possible to change the device’s IP to access blocked websites. Some popular VPN applications include ExpressVPN, NordVPN, Surfshark, ProtonVPN, Windscribe, and TunnelBear. Or Hotspot Shield or VPN – Proxy Unlimited.
Traders can download VPN on their phone or computer. Then select a country to connect to. After that, traders can access Exness normally.
However, it should be noted that VPN can affect transactions such as:
- Website access speed drops sharply because it has to go through an intermediary server.
- Some VPN apps are not secure or trustworthy. May affect security and privacy.
- Some countries can detect anonymous access and VPN connections. Makes you unable to use this tool.
- Some brokers may not allow you VPN access to their services. Or it may require you to verify your identity when using a VPN.
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Use the Tor browser
Tor is a browser that helps users stay anonymous. And keep information secure when accessing websites. Tor helps users overcome IP barriers.
You can download the Tor browser using your computer or phone. And use it to enter Exness. However, Tor can also slow down connection speeds. And influence transactions.
Note: If you have tried but still have Exness login problem with the domain name Exness.com. Try with the following domains:
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- exness. Asia
- exness.eu
- exness.uk
- exness.global
You just need to enter this domain name in your browser address bar. If you can access it, you can log in normally.
For technical problems from floor operations
Traders can only wait until the floor recovers and is maintained. Meanwhile, you should limit your transactions to avoid unnecessary losses.
For firewalls and antivirus software
Sometimes firewalls or antivirus software can confuse the trading terminal. It will see the device as a dangerous app and block it.
To fix this. You need to add the trading terminal to the firewall’s exclusion list. And anti-virus software. This approach will allow the trading terminal to access the internet without interference.
If you have tried adding the endpoint to the firewall’s exclusion list. Or anti-virus software still fails. Turn off your firewall and anti-virus software temporarily. Try logging in to the trading terminal. Here’s how to check the firewall. Or is anti-virus software the cause of Why is Exness not working?
Contact customer service when Why is Exness not working
If you have tried the above troubleshooting methods. But still doesn’t solve the problem. Please contact Exness customer service. They will support and analyze the errors you encounter. You can contact us via email, phone number, or online chat. Or Exness’s social network
Please provide information you encountered such as error type, error, and time it occurred. Or your account or device. And take a photo, on your device. Or record a video for evidence. You should be polite and open when communicating with customer service staff. And follow their instructions to fix the problem.
See more: Open Exness Account: Latest guide for new traders
Conclude
Why is Exness not working? Causing brokers headaches during the trading process. Through the above article. We try to come up with remedies. To bring the best experience to Exness customers such as:
- Check your internet connection
- Update Exness link
- Use VPN
- Use the Tor browser
- Add the endpoint to the firewall’s exclusion list. Or anti-virus software
If the instructions still do not get you access to Exness. Please contact us through:
- Email: support@exness.com
- Hotline: +357 25 030 959
- Online chat: https://get.exness.help/hc/
And provide videos or screenshots of difficulties encountered. We will give our full support. Wishing you successful trading on Exness.
