Exness is one of the most reputable and popular foreign exchange brokers in the world. But sometimes you may encounter problems when Exness problem. Like not being able to log in to Exness, not trading. Or can’t withdraw money, can’t see statistics. These are quite common errors and can happen to any broker who has opened an account at Exness. But you shouldn’t worry too much, because in this article. EX Trading will list for you common causes and solutions when Exness fails.

Factors that cause Exness problem

Error due to Internet connection

The first reason why Exness problem is that your internet connection is unstable or interrupted. This is one of the important factors that helps you log into Exness smoothly.

If your internet is slow, weak, or lost for some reason. It will affect the transaction process. Makes it impossible for you to view information as well as the transaction status of your account.

Error due to Exness system

The second reason why the Exness problem is due to Exness system failure or maintenance. This is a fairly rare reason, but it is still possible so it cannot be ruled out. When the Exness system fails, you will not be able to access the website. Or Exness’s app. At the same time, transactions cannot be performed. Must wait a certain amount of time for the system to recover.

Error due to your device

The third reason why Exness problem is because of your device. This is the most common and most likely reason for your device itself. Makes you unable to access Exness. When the device has a problem, you cannot access or do any transactions on Exness. You can check this factor by opening another website and checking the Exness notification. Or check battery, capacity, operating system,…

Due to IP blocking from the network operator

This is often the case. When some countries’ network operators block IPs of websites from Forex exchanges. And Exness is no exception. At that time, traders will not be able to access the website officially. This is a measure to restrict Forex transactions in some country’s markets. Forex has not yet been recognized by some country’s laws as a legal form of investment.

See more: Open Exness Account: Latest guide for new traders 

Fix the cause of the error

Fix Exness problem due to Internet connection

Check your internet connection, modem, or router to get the best signal. Make sure the device is stable and safe. You can use tools, to test internet speed. Check your connection.

You need to improve your internet connection well. By choosing a location with a strong signal or upgrading Wi-Fi equipment. Or try another connection. You can use a security software. Or VPN when connecting in public to secure information.

If you use mobile data. Choose a place with a stable signal location and check your package again. Make sure you have enough data to go around.

Fix errors caused by the Exness system

Check the notifications from the Exness system to see if there are any problems or maintenance. Check for notifications via Exness email, web, app, or social media. If there is a notice, please read it carefully and follow Exness’s instructions.

If there is no notification, please contact customer service. Report errors and problems you encounter. You can contact me via email, web, app, or Exness social networks. You should also record a video of the error to demonstrate it to them.

Please wait until Exness’s system is adjusted and stabilized after maintenance. Meanwhile, you should limit transactions or the use of services in the Exness system. Minimize transactions to avoid unfortunate events. And try to be persistent and patient. Monitor and update the situation until the Exness system’s service is stabilized.

Fix errors caused by your device

You can repair or replace your devices. Please edit by replacing the battery and clearing the memory. Or update the operating system, or device, and close unnecessary applications. You should also check your device’s security settings and permissions. Make sure you have allowed Exness to access the necessary functions.

See more: Exness Broker Review: Strengths and Weaknesses to know

Fix due to IP blocking

In cases of IP blocking from the network operator, many traders think that boom and crash on Exness. Then traders can use the following methods:

• Use the latest Exness link

This is the simplest and most effective way to enter Exness when IP is blocked. Traders just need to go to Google to find the latest link of Exness, or reputable information channels of the exchange. Access that link to access the floor’s website.

• Use VPN

VPN stands for Virtual Private Network – Virtual Private Network. These are applications that assist you in changing the IP address of your device. To be able to access blocked websites. Or the apps are limited in your country.

VPN is a very helpful tool. When it is possible to change the device’s IP to access blocked websites. Some popular VPN applications are ExpressVPN, NordVPN, Surfshark, ProtonVPN, Windscribe, TunnelBear, Hotspot Shield, or VPN – Proxy Unlimited.

Traders can download VPN on their phone or computer. Then select a country to connect to. After that, traders can enter Exness normally

However, it should be noted that VPN can affect transactions such as:

1. Website access speed is reduced because it has to go through an intermediary server.
2. Some VPN apps are not secure or trustworthy. Can cause security and privacy issues.
3. Some countries can detect anonymous access and VPN connections. Makes you unable to use this tool.
4. Some brokers may not allow you to use VPN on their services. Or it may require you to verify your identity when using a VPN.

• 

  Use the Tor browser

Tor is a browser that helps users stay anonymous. And keep information secure when accessing websites. Tor helps users overcome IP barriers. You can download the Tor browser on your computer or phone, and use it to access Exness. However, Tor can also slow down connection speeds and affect transactions.

Contact Exness customer service

If you have tried the troubleshooting method above, but still cannot solve the problem. Please contact customer service through the website when registering an Exness account. They will support and analyze the Exness problem you encounter. You can contact Exness via email, phone number, online chat, or social networks.

Please provide information you encountered such as the error, error type, and time it occurred. Or your account or device. And take photos, on your device, or record video for evidence. You should be polite and open when communicating with support staff. And follow their instructions to solve the problem.

Conclude

Why is Exness not working for many reasons? Through the article, we have provided solutions for the Exness problem as follows:

• Check your internet connection
• Update Exness link
• Use VPN
• Use the Tor browser
• Contact customer service

Hopefully, the above article can help you gain more experience and inspiration. Update necessary knowledge in foreign exchange trading. Wishing you success with EX Trading.